Return, Refund Policy

Cancellations, returns and replacements

We want your Famiily Shop gift to arrive as ordered. Please review your personalization details, selected options and delivery address before placing your order.

Cancel an order within 24 hours

To request cancellation, contact support@famiilyshop.com within 24 hours of placing your order. Include your order number and the email used at checkout. Cancellation requests made after this window are not covered by this policy.

Report an issue within 7 days of delivery

Contact us within 7 days of receiving your order if the item arrives damaged or defective, or if the design or size differs from what you ordered.

Personalized products are not eligible for change-of-mind returns. This policy covers product defects, shipping damage and incorrect items.

What to send us

• Your order number and checkout email.
• A clear photo of the item and the issue.
• A photo of the shipping label and packaging if the item arrived damaged.

Our team will review your request and explain the next steps for a replacement, return or refund, as appropriate. Please contact us before sending an item back so we can provide return instructions.

Refunds

Approved refunds are issued to the original payment method. Your bank or payment provider may need additional processing time before the refund appears.

Need help?

Email support@famiilyshop.com or visit our Contact Us page.